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1. 1. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

   Författare :Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

   Sammanfattning : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. LÄS MER