Sökning: "frontlinjesinteraktion"

Hittade 1 avhandling innehållade ordet frontlinjesinteraktion.

1. 1. I samtal med Kronofogden : Hur myndighetsservice görs i språkliga möten mellan inringare och kundservicehandläggare

   Författare :Maria Johansson; Björn Melander; Susanna Karlsson; Hedda Söderlundh; Uppsala universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; institutional talk; social interaction; meaning-making; conversation analysis; plain language; new public management; street-level bureaucracy; frontline interaction; debt; indebtedness; legitimacy; intersubjectivity; recipient design; epistemics; deontics; institutionella samtal; social interaktion; meningsskapande; samtalsanalys; klarspråk; new public management; gräsrotsbyråkrati; frontlinjesinteraktion; klarspråk; skuld; skuldsättning; legitimitet; intersubjektivitet; mottagaranpassning; epistemisk ordning; deontisk ordning; Scandinavian Languages; Nordiska språk;

   Sammanfattning : This thesis explores the interaction between frontline service officials and clients in customer service calls to the Swedish Enforcement Authority (SEA), a national government agency working with debts. The aim is to shed light on these service calls as interactional, meaning-making encounters between callers and frontline service officials. LÄS MER