Sökning: "frontline interaction"

Hittade 3 avhandlingar innehållade orden frontline interaction.

  1. 1. I samtal med Kronofogden : Hur myndighetsservice görs i språkliga möten mellan inringare och kundservicehandläggare

    Författare :Maria Johansson; Björn Melander; Susanna Karlsson; Hedda Söderlundh; Uppsala universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; institutional talk; social interaction; meaning-making; conversation analysis; plain language; new public management; street-level bureaucracy; frontline interaction; debt; indebtedness; legitimacy; intersubjectivity; recipient design; epistemics; deontics; institutionella samtal; social interaktion; meningsskapande; samtalsanalys; klarspråk; new public management; gräsrotsbyråkrati; frontlinjesinteraktion; klarspråk; skuld; skuldsättning; legitimitet; intersubjektivitet; mottagaranpassning; epistemisk ordning; deontisk ordning; Scandinavian Languages; Nordiska språk;

    Sammanfattning : This thesis explores the interaction between frontline service officials and clients in customer service calls to the Swedish Enforcement Authority (SEA), a national government agency working with debts. The aim is to shed light on these service calls as interactional, meaning-making encounters between callers and frontline service officials. LÄS MER

  3. 2. Mobile teleconsultations in acute burn care : acceptance and user-experience among emergency care providers in resource-poor settings

    Författare :Anders Klingberg; Karolinska Institutet; Karolinska Institutet; []
    Nyckelord :;

    Sammanfattning : Background: Burn injuries are a global health problem with severe consequences for those affected and nearly 95% of all burns occur in low- and middle-income countries (LMICs). While minor burns can be treated locally such as at the emergency department, severe burns need transfer to a specialist burns centre. LÄS MER

  4. 3. Telefonrådgivning - en verksamhet i tiden : studier ur ett patient- och sjuksköterskeperspektiv

    Författare :Mayvor Ström; Göteborgs universitet; []
    Nyckelord :callers perspective; costs; factor analysis; nursing attitudes; phenomenography; primary health care; questionnaire; telephone advice; telephone care; patient s perspective; telenursing; telephone nursing triage;

    Sammanfattning : Background : Care encounters and nurses’ advising over the phone are increasingly common in the Western world today. This new area in the profession needs more research due to its’ importance in daily life. LÄS MER