Sökning: "Service firms"

Visar resultat 6 - 10 av 152 avhandlingar innehållade orden Service firms.

  1. 6. Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry

    Författare :Soumitra Chowdhury; Maria Åkesson; Michel Thomsen; Magnus Bergquist; Birgitta Bergvall-Kåreborn; Högskolan i Halmstad; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digital services; premises; digital service innovation; digitalized product platforms; service logic; Data- och informationsvetenskap; Computer and Information Sciences Computer Science; digital Services; premises; digital service innovation; digitalized product platforms;

    Sammanfattning : The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. LÄS MER

  3. 7. Exploring non-functional requirements in Digital Product-Service System design : Challenges for manufacturing firms

    Författare :Carl Nils Konrad Toller Melén; Marco Bertoni; Christian Johansson Askling; Yong Se Kim; Blekinge Tekniska Högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Product-Service Systems; Value; Non-Functional Requirements; Design Process; Operational Data; Maskinteknik; Mechanical Engineering;

    Sammanfattning : The increased sophistication of customer needs pushes manufacturers toward integrated offerings where physical products and intangible services collaboratively generate value, also known as Product-Service Systems (PSS). This shifts the focal point from product performance to overall system functionality. LÄS MER

  4. 8. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

    Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; Karlstads universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  5. 9. Navigating Manufacturing Firms to Service-led Business Models

    Författare :Marin Jovanovic; Mats Engwall; Anna Jerbrant; Glenn Parry; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; servitization; service transition strategy; service business models; outcome-based contracts; Industrial Economics and Management; Industriell ekonomi och organisation;

    Sammanfattning : This thesis tackles an increasingly popular phenomenon – servitization of manufacturing – a growth opportunity for industrial firms through a service-led business model. However, implementing a servitization strategy in industrial firms triggers multifaceted challenges and requires further research. LÄS MER

  7. 10. Customer-to-customer roles and impacts in service encounters

    Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER