Sökning: "group service encounters"

Visar resultat 1 - 5 av 12 avhandlingar innehållade orden group service encounters.

  1. 1. Customer-to-customer roles and impacts in service encounters

    Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER

  3. 2. Exploring customer needs from a digital healthcare service

    Författare :Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

    Sammanfattning : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. LÄS MER

  4. 3. Clinical reasoning among emergency medical service clinicians : An iterative and fragmented process involving the collaborative effort(s) of many

    Författare :Ulf Andersson; Johan Berlin; Högskolan i Borås; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Emergency medical services; Clinical reasoning; Ambulance; Pre-hospital; Health and well-being; Människan i vården; The Human Perspective in Care;

    Sammanfattning : Aim: The overall aim of the thesis was to generate knowledge and understanding of clinical reasoning in the context of EMS from the perspective of EMS clinicians.Method: Three different methodologies were employed to describe various aspects of clinical reasoning. LÄS MER

  5. 4. Cross-Cultural encounters through interpreter-Experiences of patients, interpreters and healthcare

    Författare :Nabi Fatahi; Göteborgs universitet; []
    Nyckelord :communication cross-cultural mother tongue language barrier trilingual refugee general practitioner interpreters radiographer encounters radiological examination focus group;

    Sammanfattning : Background: A mutual understanding between patients and providers has a significant impact on the outcome of healthcare consultations. If the patient and the professional do not share the same mother tongue an interpreter is usually necessary and the contact is facilitated. LÄS MER

  7. 5. Student experience of vocational becoming in upper secondary vocational education and training. Navigating by feedback

    Författare :Martina Wyszynska Johansson; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; upper secondary vocational education and training; barn- och fritidsprogrammet; vocational becoming; vocational knowing; vocational concepts; feedback; students experienced curriculum; service work; security officer; learner readiness;

    Sammanfattning : This doctoral thesis explores student experience of vocational becoming, particularly the navigational role of feedback in the process for Swedish upper secondary vocational students. Vocational becoming is explored as conflating the development of vocational knowing and formation of a vocational identity. LÄS MER