Sökning: "New Service Development"

Visar resultat 1 - 5 av 474 avhandlingar innehållade orden New Service Development.

  1. 1. The Customer's Role in New Service Development

    Författare :Bodil Sandén; Anders Gustafsson; Bo Edvardsson; Lars Witell; Bernd Stauss; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; New Service Development; Service Innovation; New Product Development; Customer Involvement; User Involvement; Market Research; Market Orientation; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. LÄS MER

  3. 2. Självbeskrivning och tjänstekognition : Om processkartläggning på Arbetsförmedlingen

    Författare :Martin Fransson; Per Norling; Johan Quist; Per Echeverri; Evert Gummesson; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business-process modelling; continuous improvements; service cognition; service development; TQM; designed conversations; implementation; organizational change; organizational cognition; organizational design; organizational development; participatory design; self-assessment; Gruppsamtal; implementering; kognitiv organisationsteori; kvalitetsutveckling; organisationsförändring; organisationsutveckling; organisering; processkartläggning; självbeskrivning; strategisk styrning; ständiga förbättringar; tjänstekognition; tjänsteutveckling; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : When duties are documented, new ideas are often created regarding how the work should be carried out. Writing is an important source of development, but unfortunately the possibilities are limited when it comes to transferring new ways of thinking to personnel. As with organizational change in general, employees tend to neglect new instructions. LÄS MER

  4. 3. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

    Författare :Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

    Sammanfattning : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. LÄS MER

  5. 4. The Role of Service Guarantees in Managing Services

    Författare :Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. LÄS MER

  7. 5. Devising Capabilities : Service Design for Development Interventions

    Författare :Fiona Lambe; Stefan Holmlid; Matthew Osborne; Alison Prendiville; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service design; Capabilities approach; Development interventions; Global South; Complexity;

    Sammanfattning : Despite the progress in recent decades, one in ten people globally still live in extreme poverty, and this number is set to increase in the coming years. Designing interventions to improve well-being and livelihoods is challenging because poverty is multidimensional and plays out in complex, adaptive social-ecological systems, where behaviours and practices at the local level can have unintended consequences elsewhere in the system. LÄS MER