Sökning: "in-service"

Visar resultat 1 - 5 av 236 avhandlingar innehållade ordet in-service.

  1. 1. Representing Future Situations of Service : Prototyping in Service Design

    Författare :Johan Blomkvist; Stefan Holmlid; Robert Ramberg; Daniel Kindström; Youn-kyung Lim; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; situated cognition; prototyping; representations; tjänstedesign; situerad kognition; prototypande; representationer;

    Sammanfattning : This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. LÄS MER

  3. 2. Visualisations in Service Design

    Författare :Fabian Segelström; Stefan Holmlid; Arne Jönsson; Björn Alm; Linköpings universitet; []
    Nyckelord :TECHNOLOGY; TEKNIKVETENSKAP;

    Sammanfattning : Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can be described as a maturing field. However, much which is considered knowledge in the field is still based on anecdotes rather than research. LÄS MER

  4. 3. Samtal i butik : Språklig interaktion melllan biträden och kunder

    Författare :Ingela Tykesson-Bergman; Hans Strand; Olle Josephson; Viveka Adelswärd; Stockholms universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; service encounter; activity type; pragmeme; politeness; conversational contract; conversation analysis; interactional routine; small talk; shop assistant; talk at work; Swedish; Scandinavian languages; Nordiska språk;

    Sammanfattning : The subject of this study is language use in a special type of social activity: the exchange of goods, services and information in a commercial setting. The main aim is to gain an understanding of the work that shop assistants perform using language. In the analysis, the focus is on verbal routine work. LÄS MER

  5. 4. Marknadsorientering i tjänsteföretag : en studie av försäkringsbolag

    Författare :Jan-Erik Jaensson; Umeå universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; market orientation; the marketing concept; service marketing; insurance companies; market information; strategy; organizational change; support system; customer meeting; marknadsföring; försäkringsbolag; Sverige; företagsekonomi; Business Studies;

    Sammanfattning : The background to this thesis is found in the growing importance of the marketing concept. The concept has been used frequently in articles in the past few years, in spite of lack of consensus about what it is. LÄS MER

  7. 5. Designing for Resilience : Navigating Change in Service Systems

    Författare :Vanessa Rodrigues; Stefan Holmlid; Gaby Odekerken-Schröder; Bo Westerlund; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; service design; service systems; resilience; value creation; systemic design;

    Sammanfattning : Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. LÄS MER