Sökning: "customer feedback"

Visar resultat 6 - 10 av 29 avhandlingar innehållade orden customer feedback.

1. 6. Customer Complaint Behaviour in Service

   Författare :Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. LÄS MER

3. 7. Student experience of vocational becoming in upper secondary vocational education and training. Navigating by feedback

   Författare :Martina Wyszynska Johansson; Göteborgs universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; upper secondary vocational education and training; barn- och fritidsprogrammet; vocational becoming; vocational knowing; vocational concepts; feedback; students experienced curriculum; service work; security officer; learner readiness;

   Sammanfattning : This doctoral thesis explores student experience of vocational becoming, particularly the navigational role of feedback in the process for Swedish upper secondary vocational students. Vocational becoming is explored as conflating the development of vocational knowing and formation of a vocational identity. LÄS MER

4. 8. Dynamics of Quality Attributes Over Life Cycles of Goods and Services

   Författare :Anders Fundin; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; life cycle; technology readiness; goods-to-services continuum; product development; service development; exploration; exploitation; customer feedback; service attributes; Kano s theory of attractive quality;

   Sammanfattning : This thesis is based on seven papers and has three main objectives. The first objective is to provide a theoretical framework that explains the dynamics of quality attributes over their life cycles, considering the technology readiness of users. LÄS MER

5. 9. Six Sigma management. Action research with some contributions to theories and methods

   Författare :Peter Cronemyr; Bo Bergman; Bjarne Bergquist; Swedeb Gothenburg Chalmers University of Technology Department of Technology Management and Economics; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Six Sigma; Process Management; Action Research; Customer Feedback; Process Door; Knowledge Overlapping; DMADC; Process Simulations.;

   Sammanfattning : Many companies around the world have implemented Six Sigma as a problem solving methodology especially useful for dealing with recurring problems in business processes. Since the 1980s when it was developed at Motorola, many companies have tried to implement Six Sigma to fit their own company’s culture and goals. LÄS MER

7. 10. Customer-focused data-driven target setting

   Författare :Anna Marti Bigorra; Ove Isaksson; Magnus Karlberg; Jan-Olov Aidanpää; Dag Henrik Bergsjö; Luleå tekniska universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datorstödd maskinkonstruktion; Computer Aided Design;

   Sammanfattning : To develop products through a customer-centric strategy, early stages of product development such as target setting play an important role. In the target setting stage Customer Needs (CN) are gathered and translated into Design Requirements (DR) in order to subsequently set product targets that fit cost constraints and at the same time result in high Customer Satisfaction (CS). LÄS MER