Sökning: "Jan Lenning"

Hittade 2 avhandlingar innehållade orden Jan Lenning.

1. 1. The augmented audit service: Supporting value creation beyond assuring compliance

   Författare :Jan Lenning; Chalmers tekniska högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

   Sammanfattning : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. LÄS MER

3. 2. Towards an augmented audit service

   Författare :Jan Lenning; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; internal audits; quality management; exploitation; management system; external audits; ISO; co-creation; exploration; service logic; process management;

   Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER