Sökning: "Fredrika Wiesel"

Hittade 1 avhandling innehållade orden Fredrika Wiesel.

1. 1. Kundorientering och ekonomistyrning i offentlig sektor

   Författare :Fredrika Wiesel; Sven Modell; Björn Brorström; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; customer orientation; institutional embeddedness; institutional logics; institutional theory; lateral control; management control; prioritizations; public sector; state agencies; vertical control; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : It is a trend in the public sector to re-cast citizens and beneficiaries as customers or consumers of public services. While earlier research has addressed different aspects of how the implementation of customer orientation affects public sector organisations’ management control systems, this research has tended to have an overly narrow focus on performance measurement. LÄS MER