Sökning: "Customer understanding"

Visar resultat 16 - 20 av 286 avhandlingar innehållade orden Customer understanding.

  1. 16. Studies on the competitiveness of wood : - market segmentation and customer need assessments

    Författare :Ragnar Jonsson; Roger Cooper; Växjö universitet; []
    Nyckelord :wood; building material; material substitution; end-consumer; floorcovering; customer needs; FORESTRY; AGRICULTURAL SCIENCES and LANDSCAPE PLANNING; SKOGS- och JORDBRUKSVETENSKAP samt LANDSKAPSPLANERING;

    Sammanfattning : Over the last decades, wood has encountered increasing competition from other building materials. Hence, it is relevant to study the underlying factors of material substitution. The market for repair and remodelling (R&R) is growing in importance. LÄS MER

  3. 17. Community-based customer involvement for improving packaged software development

    Författare :Helena Holmström; Göteborgs universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Packaged software development; software improvement; virtual communities; customer involvement; community knowledge; community-based customer involvement;

    Sammanfattning : Noting the widespread use of virtual communities for interacting with customers, this thesis explores the role of virtual communities for involving distributed customers in packaged software development (psd) and the opportunities and challenges that are associated with this. While the idea of involving customers in software development is not new, it is yet to gain momentum in psd. LÄS MER

  4. 18. Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization

    Författare :Andrea Birch-Jensen; Chalmers tekniska högskola; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; capabilities; servitization; customer satisfaction; service improvements; customer feedback; digitalization;

    Sammanfattning : As digitalization and servitization are transforming the customer offering, and as customers’ wishes and needs are growing increasingly complex, the processes related to understanding how customers perceive the offering need to adapt accordingly. Thus, the customer feedback channels and content are impacted, creating challenges and opportunities for firms in both service and manufacturing industries. LÄS MER

  5. 19. Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction

    Författare :Fatima Vegholm; Lars Silver; Kent Eriksson; Björn Berggren; Zander Ivo; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SMEs; banks; adaptation; fairness; customer satisfaction; relationships; Business studies; Företagsekonomi;

    Sammanfattning : .... LÄS MER

  7. 20. E-Business in an Established Customer Vendor Relationship - Implications for Customer Service and Logistics

    Författare :Fredrik Orremo; Förpackningslogistik; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; E-commerce; E-business; packaging logistics; Customer Service; Logistics;

    Sammanfattning : E-business is becoming more and more common today. The predictions of future growth give clear indications that companies will use e-business more and more. However in the growth of e-business it has been identified that there is a common lack of understanding in customer needs and logistics. LÄS MER