Sökning: "service users"

Visar resultat 1 - 5 av 470 avhandlingar innehållade orden service users.

  1. 1. Self-Service Recovery

    Författare :Niklas E. Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; Karlstads universitet; []
    Nyckelord :NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Informatics; Informatik; Information Systems; Informatik; Service recovery SR ; self-service technology SST ; self-service recovery SSR ;

    Sammanfattning : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. LÄS MER

  2. 2. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

    Författare :Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
    Nyckelord :NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Sammanfattning : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. LÄS MER

  3. 3. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

  4. 4. Patient involvement and service innovation in healthcare

    Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER

  5. 5. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

    Författare :Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
    Nyckelord :NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

    Sammanfattning : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. LÄS MER