Sökning: "service user involvement"

Visar resultat 1 - 5 av 30 avhandlingar innehållade orden service user involvement.

  1. 1. Service Design : a conceptualization of an emerging practice

    Författare :Katarina Wetter Edman; Göteborgs universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; design practice; design management; user involvement; service marketing management; service-dominant logic; tjänstedesign; designpraktik; design management; användarinvolvering; Service; service design; design practice; design management; user involvement; service marketing management; Service-Dominant logic;

    Sammanfattning : Service design is an emerging design practice with an interdisciplinary heritage. Most previousresearch has been based on what service designers do; with the increased academic interestin service design over the past decade, the time has come to conceptualize the underlyingdiscourses. LÄS MER

  3. 2. Patient involvement and service innovation in healthcare

    Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER

  4. 3. Patient Involvement : A Service Perspective

    Författare :Hannah Snyder; Mattias Elg; Lars Witell; Per Echeverri; Linköpings universitet; []
    Nyckelord :;

    Sammanfattning : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. LÄS MER

  5. 4. Sanktionerat motstånd : Brukarinflytande som fenomen och praktik

    Författare :Erik Eriksson; Socialhögskolan; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; consensus; resistance; control; institutional theory; co-optation; power; psychiatry; social services; human service organisations; welfare organisations; user involvement; service user involvement; konsensus; motstånd; kontroll; institutionell teori; kooptering; makt; new public management; psykiatri; socialtjänst; människobehandlande organisationer; välfärdsorganisationer; brukarperspektiv; Brukarinflytande;

    Sammanfattning : The roots of the idea of user involvement within social services can be found in the efforts of the rising service user movement in the 1960s and 70s. Today the concept of “service user involvement” has been adopted by the state and is widespread within political rhetoric’s as well as in human service practices. LÄS MER

  7. 5. The Customer's Role in New Service Development

    Författare :Bodil Sandén; Anders Gustafsson; Bo Edvardsson; Lars Witell; Bernd Stauss; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; New Service Development; Service Innovation; New Product Development; Customer Involvement; User Involvement; Market Research; Market Orientation; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. LÄS MER