Sökning: "service technology"

Visar resultat 16 - 20 av 1542 avhandlingar innehållade orden service technology.

1. 16. Technology as an extension of the human body : Exploring the potential role of technology in an elderly home care setting

   Författare :Anna Essén; Solveig Wikström; Ali Yakhlef; Claes-Robert Julander; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; care; telehealth; information technology; physicality; materiality; Merleau-Ponty; body; emotion; routines; variability; surveillance; privacy; service evaluation; service innovation; emergence; learning; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : The present thesis explores the potential role and implications of technology in elderly care from the users’ perspective. This exploration is undertaken in terms of five empirical studies of a telehealth project and a meta-analysis of their contributions. LÄS MER

3. 17. Technology-based service experiences : A study of the functional and emotional dimensions in telecom services

   Författare :Sara Sandström; Bo Edvardsson; Per Kristensson; Peter Magnusson; Amjad Hadjikhani; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : As technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to many different customer needs. LÄS MER

4. 18. Visualisations in Service Design

   Författare :Fabian Segelström; Stefan Holmlid; Arne Jönsson; Björn Alm; Linköpings universitet; []
   Nyckelord :TECHNOLOGY; TEKNIKVETENSKAP;

   Sammanfattning : Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can be described as a maturing field. However, much which is considered knowledge in the field is still based on anecdotes rather than research. LÄS MER

5. 19. Personal service environments : Openness and user control in user-service interaction

   Författare :Markus Bylund; Arne Andersson; Uppsala universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Datalogi; Computing Science;

   Sammanfattning : This thesis describes my work with making the whole experience of using electronic services more pleasant and practical. More and more people use electronic services in their daily life — be it services for communicating with colleagues or family members, web-based bookstores, or network-based games for entertainment. LÄS MER

7. 20. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

   Författare :Niklas Johansson; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

   Sammanfattning : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. LÄS MER