Sökning: "service quality insurance"

Visar resultat 1 - 5 av 9 avhandlingar innehållade orden service quality insurance.

  1. 1. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    Författare :Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

  3. 2. Friska vindar i sjukvården. Stöd och hinder vid förändringar i professionella organisationer

    Författare :Nomie Eriksson; Björn Brorström; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public sector; reform; health care; health facilities; medical service; implementation; institutional theory; process oriented; standardization; routines; searchers; quality insurance; quality models; interview; professions; dialogue; real enthusiasts; satisfaction; rounds; reporting and documentation.;

    Sammanfattning : Implementation of decisions in professional organisations is characterized by the board making decisions for the professions to perform. In this thesis a decision concerning how process directed method of working in medical service is studied. The implementation was studied at two hospitals and units with similar medical alignment. LÄS MER

  4. 3. Private Health Insurance in Sweden : Implications for the legitimacy of the public health care system

    Författare :Linn Kullberg; Ulrika Winblad; Paula Blomqvist; Anna Bendz; Uppsala universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Private health insurance; Voluntary health insurance; Public health care; Sweden; Hälso- och sjukvårdsforskning; Health Care Research;

    Sammanfattning : The market for private health insurance (PHI) is growing in many countries with public, tax-funded health care systems. In Sweden, this development has generated an at times intense and polarised debate, exposing that the principles on which the public health care system rests in many aspects collide with the construction of PHI. LÄS MER

  5. 4. Quality of personal assistance: Shaped by governments, markets and corporations

    Författare :John Magnus Roos; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; personal assistance; public reform; customer satisfaction; service quality;

    Sammanfattning : Background: Swedish personal assistance for people with severe disabilities became a legal right in 1994. The support is completely financed by the government and with a few exceptions transferred to External assistance providers (EAPs). There are three types of EAP; the municipality (i.e. LÄS MER

  7. 5. Beyond ‘Cesarean Overuse’ : Hospital-Based Audits of Obstetric Care and Maternal Near Miss in Tehran, Iran

    Författare :Soheila Mohammadi; Birgitta Essén; Isis Amer Wåhlin; Uppsala universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Caesarean section; maternal near miss; clinical audit; care quality; care experience; Afghan migrants; Iran; Medicinsk vetenskap; Medical Science;

    Sammanfattning : With one in two women delivering surgically, Iran has one of the highest rates of cesarean section (CS) worldwide. CS overuse in low-risk pregnancies potentially exposes women to Maternal Near-Miss (MNM) morbidity with minimal health benefits. This thesis studied obstetric care quality and MNM at hospitals with high rates of CS in Tehran, Iran. LÄS MER