Sökning: "service process"

Visar resultat 1 - 5 av 915 avhandlingar innehållade orden service process.

  1. 1. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

    Författare :Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
    Nyckelord :HUMANIORA; HUMANITIES; NATURVETENSKAP; NATURAL SCIENCES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

    Sammanfattning : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. LÄS MER

  3. 2. Självbeskrivning och tjänstekognition : Om processkartläggning på Arbetsförmedlingen

    Författare :Martin Fransson; Per Norling; Johan Quist; Per Echeverri; Evert Gummesson; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business-process modelling; continuous improvements; service cognition; service development; TQM; designed conversations; implementation; organizational change; organizational cognition; organizational design; organizational development; participatory design; self-assessment; Gruppsamtal; implementering; kognitiv organisationsteori; kvalitetsutveckling; organisationsförändring; organisationsutveckling; organisering; processkartläggning; självbeskrivning; strategisk styrning; ständiga förbättringar; tjänstekognition; tjänsteutveckling; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : When duties are documented, new ideas are often created regarding how the work should be carried out. Writing is an important source of development, but unfortunately the possibilities are limited when it comes to transferring new ways of thinking to personnel. As with organizational change in general, employees tend to neglect new instructions. LÄS MER

  4. 3. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

    Författare :Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Sammanfattning : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. LÄS MER

  5. 4. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

  7. 5. Service Provider Flexibility : A Strategic Perspective

    Författare :Danilo Brozovic; Fredrik Nordin; Annika Ravald; Per-Olof Berg; Lars Witell; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; provider flexibility; value creation; service logic; service; strategic flexibility; företagsekonomi; Business Administration;

    Sammanfattning : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. LÄS MER