Sökning: "service logic"

Visar resultat 11 - 15 av 110 avhandlingar innehållade orden service logic.

1. 11. Service, Regulations, and Ports : An Actor-Network perspective on the social dimension of Service-Dominant Logic

   Författare :Mattias Wengelin; Institutionen för tjänstevetenskap; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service-Dominant Logic; Port security; Service Studies;

   Sammanfattning : Something has happened in the field of Service Studies. With the introduction of what has been called Service Dominant Logic a large proportion of the established theories related to service as a phenomenon has been challenged. From previously having been defined as something different from the tangible things we buy (goods); i.e. LÄS MER

3. 12. Servicemötets praktik : på en tingsrätt, ett äldreboende och ett hotell

   Författare :Anette Svingstedt; Institutionen för tjänstevetenskap; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; hotel; home for the elderly; district court; practice theory; Service encounter; service-dominant logic; service studies; tjänstedominerande logik; servicemötet; praktikteori; tingsrätt; äldreboende; hotell;

   Sammanfattning : The practice of service encounters in a district court, a home for the elderly, and a hotel Service management research places the service encounter in a central position. It is highlighted as a key event that involves the simultaneous production, consumption, and marketing of the services produced by the operation. LÄS MER

4. 13. Co-Creating Value : Reframing Interactions in Service Consumption

   Författare :Anna Fyrberg Yngfalk; Sten Söderman; Per Skålén; Bino Catasús; Tore Strandvik; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Value; interaction; service; co-creation; operant resources; consumption; företagsekonomi; Business Administration;

   Sammanfattning : How producers and consumers interact in the market and integrate resources is fundamental for our understanding of how value and value creation develop in contemporary economy. Value co-creation in markets has gained renewed interest in marketing theory. LÄS MER

5. 14. Improving energy efficiency in logistics systems: On the road to environmental sustainability

   Författare :Jessica Wehner; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; road freight transport; service modularity; service logic; logistics fulfilment; Capacity utilisation; point of consumption; first mile; service blueprint; household waste; distribution structure; system levels; systems perspective; value co-creation; last mile;

   Sammanfattning : Logistics are essential to efficiently managing the flow of materials and products between various nodes that operate in multiple systems. In that process, the activities of moving and storing materials and products, especially through road freight transport, consume significant energy resources and emit greenhouse gases that harm the environment. LÄS MER

7. 15. Towards an augmented audit service

   Författare :Jan Lenning; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; internal audits; quality management; exploitation; management system; external audits; ISO; co-creation; exploration; service logic; process management;

   Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER