Sökning: "service duality"

Visar resultat 1 - 5 av 7 avhandlingar innehållade orden service duality.

  1. 1. Value Creation and Structural Change during the Third industrial Revolution. The Swedish Economy from a Vertical Perspective

    Författare :Daniel Lind; Ekonomisk-historiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Structural change; technology; inter-industry linkages; production processes; deindustrialization; service duality; business services; global value chains; productivity.;

    Sammanfattning : This thesis analyses structural changes and the role of technology in the Swedish economy since the 1970s. With the attention directed towards interdependencies between sectors, a vertical perspective is applied on the economy. LÄS MER

  3. 2. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

    Författare :Andrea Birch-Jensen; Chalmers tekniska högskola; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; quality improvements; digitalization; small data; customer feedback; customer focus; service improvements; manufacturing; quality management;

    Sammanfattning : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. LÄS MER

  4. 3. Resource Allocation in Downlink Coordinated Multi-Point Systems

    Författare :Jingya Li; Chalmers tekniska högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; backhaul latency; Coordinated multi-point CoMP transmission; imperfect synchronization; fractional frequency reuse; resource allocation; general duality theory; imperfect channel state information; inter-cluster interference coordination;

    Sammanfattning : The raised user expectations of quality of service and the rapid growth of the data traffics impose a great challenge for mobile communication systems. The performance, e.g., the spectrum efficiency, peak data rate, cell-edge data rate, of current cellular systems ismainly limited due to the presence of inter-cell interference. LÄS MER

  5. 4. National Telephone Advice Nursing in Sweden : Patient Safety and Communication

    Författare :Annica Ernesäter; Inger Holmström; Ulrika Winblad; Maria Engström; Hilde Eide; Uppsala universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Sammanfattning : The overall aim of this thesis was to investigate patient safety and communication within national telephone advice nursing (SHD) in Sweden. Four empirical studies with different perspectives were conducted. LÄS MER

  7. 5. Dentistry in Sweden - Healthy work or ruthless efficiency?

    Författare :Eva Bejerot; Lunds universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; work environment; Public Dental Health Service; human resource management; Odontologi; Odontology; stomatology; organizational changes; dentists;

    Sammanfattning : The general objective of this thesis is to provide an understanding of the organization of Sweden's Public Dental Health Service (PDHS) and the problems it has faced, e.g. dentists’ job dissatisfaction. This is done against the background of the historical development of the Service. LÄS MER