Sökning: "service delivery system"

Visar resultat 1 - 5 av 84 avhandlingar innehållade orden service delivery system.

1. 1. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

   Författare :Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; NATURVETENSKAP; NATURAL SCIENCES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

   Sammanfattning : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. LÄS MER

3. 2. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

4. 3. Government e-service delivery : identification of success factors from citizens' perspective

   Författare :Parmita Saha; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

   Sammanfattning : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. LÄS MER

5. 4. Towards an augmented audit service

   Författare :Jan Lenning; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; internal audits; quality management; exploitation; management system; external audits; ISO; co-creation; exploration; service logic; process management;

   Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER

7. 5. The augmented audit service: Supporting value creation beyond assuring compliance

   Författare :Jan Lenning; Chalmers tekniska högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

   Sammanfattning : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. LÄS MER