Sökning: "room of experience"

Visar resultat 1 - 5 av 118 avhandlingar innehållade orden room of experience.

  1. 1. Drivers of customers' service experiences a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Detta är en avhandling från Örebro : Örebro universitet

    Författare :Ute Walter; Åsa Öström; Bo Edvardsson; Tore Strandvik; [2011]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES Other social sciences Culinary Arts and Meal Science; SAMHÄLLSVETENSKAP Övrig samhällsvetenskap Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Sammanfattning : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. LÄS MER

  2. 2. Drivers of customers' service experiences : A customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Detta är en avhandling från Örebro : Örebro University

    Författare :Ute Walter; Bo Edvardsson; Åsa Öström; Tore Strandvik; [2011]
    Nyckelord :customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction;

    Sammanfattning : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. LÄS MER

  3. 3. Engineering Quality Feelings Applications in products, service environments and work systems

    Detta är en avhandling från Stockholm : KTH Royal Institute of Technology

    Författare :Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara; Tom Childs; [2011]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ew product development; ergonomics evaluation design for quality; Affective Engineering; servicescape design; product experience;

    Sammanfattning : Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. LÄS MER

  4. 4. Experiences of IVF - from a patient perspective

    Detta är en avhandling från Göteborg : University of Gothenburg

    Författare :Herborg Holter; Göteborgs universitet.; Gothenburg University.; [2014]
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; infertility; IVF; quality of life; quality of care; relationship; gender differences; male factor; measurement instrument;

    Sammanfattning : The overall aim of this thesis was to assess the quality of life and quality of care from a patient perspective, in relation to IVF treatment. This was done by: - assessing infertile couples’ short-term emotional responses to their first IVF treatment, the relationship between partners at different stages of the first treatment, and differences/similarities between the reactions of men and women as to whether or not a pregnancy was achieved - investigating whether a male infertility diagnosis had any influence on men’s experience of infertility and its treatment, view of life, relationships, self-image and psychological well-being, when compared with men in couples where the diagnosis was female, mixed or unexplained infertility - developing a validated instrument (QPP-IVF) for measuring patient-centered quality of care in an IVF-programme for both men and women - investigating patient-centered quality of care during IVF treatments as evaluated by men and women Method: Papers I and II were part of a prospective, longitudinal study carried out between 1999 and 2002 at the Reproductive Medicine Unit, Sahlgrenska University Hospital. LÄS MER

  5. 5. I ritens rum - om mötet mellan tyg och människa In a Room of Rites – Cloth Meeting Human

    Detta är en avhandling från Göteborg : University of Gothenburg

    Författare :Birgitta Nordström; Göteborgs universitet.; Gothenburg University.; [2016]
    Nyckelord :HUMANIORA; HUMANITIES; textile art; weaving; craft; practical knowledge; ritual; death; birth; funeral; funeral pall; mourning process; comfort;

    Sammanfattning : The project In a Room of Rites – Cloth Meeting Human is an artistic research project on textiles, rites and death, where I create textile art in the form of a funeral pall (in the artwork: Kortedalakrönika (Kortedala Chronicle) and infant wrapping cloths (in the artwork: I sin linda/Wrapped in Cloth). The initial aim of the project is to explore what textiles can mean at farewells and in funeral rituals, as well as to reflect on the experiences I gain in my art making. LÄS MER