Sökning: "provider perspective"
Visar resultat 1 - 5 av 84 avhandlingar innehållade orden provider perspective.
1. Service Provider Flexibility : A Strategic Perspective
Sammanfattning : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. LÄS MER
2. Patients' and healthcare providers' experiences of the cause, management and interaction in the care of rheumatoid arthritis
Sammanfattning : Aim: The overall aim of this thesis was to explore and describe patients’ and healthcare providers’ experiences of the causes, management and interaction in the care of rheumatoid arthritis (RA). Method: The thesis is based on four studies. LÄS MER
3. Opportunities and challenges of mobile payment services : The perspective of service providers
Sammanfattning : Mobile payments are transforming the payments industry. These services open up the opportunity for non-banking actors to enter the market. In order to embrace this challenge, banks, traditional payments market players, are forced to launch mobile payments. LÄS MER
4. Patient Involvement : A Service Perspective
Sammanfattning : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. LÄS MER
5. Technology-based self-service and its impact on service firm performance : a resource-based perspective
Sammanfattning : Improving productivity is crucial for service firms to be competitive. To have customers perform certain tasks normally undertaken by employees is an important means to achieving this objective. With the aid of technology, the scale and scope of self-service has significantly increased in recent years. LÄS MER