Sökning: "outsourcing"

Visar resultat 21 - 25 av 113 avhandlingar innehållade ordet outsourcing.

1. 21. Internal brand management in South African contact centers

   Författare :Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

   Sammanfattning : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. LÄS MER

3. 22. Organizational capabilities for managing the offshoring of product development

   Författare :Petra Edoff; Christer Norström; Jayakanth Srinivasan; Stefan Cedergren; Vinit Parida; Mälardalens högskola; []
   Nyckelord :offshoring; outsourcing; product development; management; culture; TECHNOLOGY; TEKNIKVETENSKAP; Innovation and Design; innovation och design;

   Sammanfattning : Large multinationals must continually innovate to produce products and services that meet the needs of a global market. In order to distribute work across multiple sites, they use techniques such as offshoring and outsourcing. This requires them to address organizational and cultural aspects to coordinate distributed product development activities. LÄS MER

4. 23. Essays on the Skill Premium

   Författare :Klas Sandén; Göteborgs universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Wage Inequality; Skill Premium; Human Capital; Occupational Choice; Cooperatives; Contracting Out; Outsourcing; Fragmentation; Technological Change; Market Power; Monopolistic Competition; Innovation; Risk; Uncertainty;

   Sammanfattning : The thesis consists of three separate essays about wage inequality in industrialized countries. In the first essay, it is shown that an increased supply of high-skill workers can increase the wage rate and increase the relative wage of high-skill workers. LÄS MER

5. 24. Unwrapping Cobol : Lessons in Crisis Computing

   Författare :Linda Hilfling Ritasdatter; Susan Kozel; Maria Hellström Reimer; Florian Cramer; Nishant Shah; Malmö universitet; []
   Nyckelord :Crisis; Execution; Maintenance; Cobol; Automation; Global Flows; Y2K; Human Factor; Outsourcing; Development; Legacy Systems; Programming Languages; History of Computing; HCI; Software Wrapping; Postcolonial Studies; Diffraction; Broken world thinking; Grace Hopper; Media Archaeology; Debugging; Zombie Media; Obsolescence; Technological Development; Unsettling Ontologies; Fourth Industrial Revolution; Artificial Intelligence; Interaktionsdesign; Interaktionsdesign;

   Sammanfattning : By engaging with COBOL, a detested and would-be obsolete programming language, the dark sides of automation are examined in this thesis: hidden workforces and computational infrastructures that are, in reality, central to the execution and maintenance of global economic and informational flows. Frictions within these flows are made more visible in moments of crisis when asymmetrical power structures are surfaced, as demonstrated in an analysis of the infamous Y2K Bug, its connection to the outsourcing boom in India and the legacy of COBOL. LÄS MER

7. 25. Firms in Global Value Chains : An Analysis of the Determinants and Effects of the Changing Location of International Production

   Författare :Trudy-Ann Stone; Charlie Karlsson; Philippe Rouchy; Quoreshi Shahid; Bengtsson Lars; Andrés Rodríguez-Pose; Blekinge Tekniska Högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Global value chains; outsourcing; offshoring; technical efficiency; multinational firms; imports; exports; financial crisis; institutions;

   Sammanfattning : This thesis deals with the globalization of production, a salient feature of the modern economy. The development of international outsourcing as a widespread business practice and the simultaneous decrease in trade and transport costs have contributed to the growth of a phenomenon known as global value chains. LÄS MER