Sökning: "online service"

Visar resultat 1 - 5 av 135 avhandlingar innehållade orden online service.

  1. 1. Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry

    Författare :Soumitra Chowdhury; Maria Åkesson; Michel Thomsen; Magnus Bergquist; Birgitta Bergvall-Kåreborn; Högskolan i Halmstad; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digital services; premises; digital service innovation; digitalized product platforms; service logic; Data- och informationsvetenskap; Computer and Information Sciences Computer Science; digital Services; premises; digital service innovation; digitalized product platforms;

    Sammanfattning : The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. LÄS MER

  3. 2. Customer-to-customer roles and impacts in service encounters

    Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER

  4. 3. The Internationalization Process of Online Service Providers Geographical Perspectives on the Emerging Online Economy

    Författare :Robert Wentrup; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Internationalization; Internet; Online Service Providers; online economy; digital economy; Global North; Global South; digital divide;

    Sammanfattning : .... LÄS MER

  5. 4. Responsible provision of online gambling : Effects, usability and gamblers’ experiences of protective measures implemented in online gambling environments

    Författare :Ekaterina Ivanova; Per Carlbring; Philip Lindner; Mark D. Griffiths; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Problem gambling; responsible gambling; responsible provision of gambling; deposit limit; prediction of gambling problems; experiences of responsible gambling tools; attitudes towards responsible gambling tools; online gambling; Psychology; psykologi;

    Sammanfattning : Problem gambling is considered a public health problem in many countries and is associated with serious financial and health-related harms for both problem gamblers and significant others. It is possible to create gambling environments that would promote sustainable gambling behaviors and prevent excessive gambling. LÄS MER

  7. 5. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

    Författare :Charlotte Arkenback; Göteborgs universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

    Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER