Sökning: "negative emotions"
Visar resultat 1 - 5 av 116 avhandlingar innehållade orden negative emotions.
1. Young consumers’ emotions towards emerging e-banking technology : A multi-perspective approach
Sammanfattning : Banks appear to be interested in enhancing their effectiveness and efficiency by developing e-banking technology, i.e., the provision of banking products and services through electronic channels. LÄS MER
2. Human Value Structure and Emotions
Sammanfattning : In this dissertation Shalom Schwartz’ theory of the structure of basic human values is developed. A partially new structure is proposed consisting of pairs of contrastive values (Security – Courage, Manage by yourself – Get help, Adaptation – Own will, and Prioritize yourself – Prioritize others) and non-contrastive values (Happiness, Meaningfulness, Love, Enjoyment, Respect, Deeper understanding of the world, Achievement, and Health). LÄS MER
3. Understanding Comorbid Pain and Emotions : A transdiagnostic approach
Sammanfattning : Experiencing pain, including an emotional reaction, is part of being human. Emotional comorbidity is common in pain patients, and correlated to higher symptomatology and worse treatment outcome. The shared vulnerability model suggests that many vulnerability and maintaining factors may be involved in both pain and emotional problems. LÄS MER
4. Capturing and Analysing Emotions to Support Organisational Learning : The Affect Based Learning Matrix
Sammanfattning : This thesis deals with the importance of managing employees’ thoughts and feelings in relation to organisational learning. To visualise and to identify affections within organisations is of major importance since most of our actions and the decisions we make are steered by our emotions rather than rational thinking. LÄS MER
5. Emotions in service encounters from the perspectives of employees and customers
Sammanfattning : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. LÄS MER