Sökning: "kunden har alltid rätt"

Hittade 2 avhandlingar innehållade orden kunden har alltid rätt.

  1. 1. Exploring Tampering : Towards an Understanding of Why Improvement Efforts Sometimes Fail

    Författare :Magdalena Smeds; Mattias Elg; Jason Martin; Ida Gremyr; Johan Lilja; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Sammanfattning : Ever-increasing competition together with increasing and changing customer demands place high demands on organisations to maintain and improve their current products and services while also developing and renewing their offerings. However, research claims that many improvement efforts carried out in organisations fail. LÄS MER

  3. 2. From PowerPoints to Reality - Managing Strategic Change in the Paper Packaging Industry

    Författare :Malin Olander Roese; Förpackningslogistik; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Strategic Change; Customer Orientation; Innovation; Longitudinal Case Study; Paper Packaging Industry;

    Sammanfattning : This thesis explores and describes strategic change towards increased customer orientation and innovation in the Swedish forest and paper packaging industry, an industry which has been subject to calls for new strategic directions for more than two decades. The large-scale and cost-efficient strategy, which has been the industry's hallmark, is in need of a more customer based and innovative emphasis. LÄS MER