Sökning: "human service management"

Visar resultat 1 - 5 av 128 avhandlingar innehållade orden human service management.

  1. 1. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms

    Författare :Katarina Svensson Kling; Företagsekonomiska institutionen; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; small firm; service; network; interaction; decision style; information management; relationship; Credit management; credit intelligence; bank; Management of enterprises; Företagsledning; management;

    Sammanfattning : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. LÄS MER

  2. 2. Governing from Above : Solid Waste Management in Nigeria's New Capital City of Abuja

    Författare :Onyanta Adama; Gunilla Andrae; Kristian Stokke; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; governance; space; place; solid waste management; relocated capital city; Abuja; Nigeria; Human geography; Kulturgeografi; Human Geography; kulturgeografi;

    Sammanfattning : This doctoral dissertation examines how the symbolic character of a relocated capital city influences and intersects with local conditions to shape the governance structure and relations in service delivery. The focus is on Abuja, the new capital city of Nigeria, and the sector studied is solid waste management. LÄS MER

  3. 3. Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbarhet inom den svenska grundskolan sett från en företagsekonomisk utgångspunkt

    Författare :Stefan Lagrosen; Bo Bergman; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Total quality management; service quality; service management; school quality; quality dimensions; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This is a study of the application of the theoretical framework, total quality management (TQM) which has been developed in the private manufacturing sector, in the Swedish school system. The purpose is to highlight the effects of the use of TQM in schools and thereby to see whether it is advisable to promote this use and to study ways of refining the framework in order to make it more applicable to organisations such as schools. LÄS MER

  4. 4. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

    Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; Karlstads universitet; []
    Nyckelord :ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap; customer focus;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  5. 5. Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience

    Författare :Katarina Wetter Edman; Katarina Wetter-Edman; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :HUMANIORA; HUMANITIES; NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; Design for Service; design practice; service logic; service design; user involvement user centered design; materialization; narrative; experience; design for service; user involvement; user-centered design; narrative experience;

    Sammanfattning : During the past approximately 15 years designers have paid increasing attention to service and changes in our society, resulting in a new design discipline – service design. In parallel, designers’ contributions to service development and innovation have been brought forward, often emphasizing designers’ capability of involving users, acting in and through multidisciplinary teams and using visualization skills in these situations. LÄS MER