Sökning: "hotel customers"

Visar resultat 1 - 5 av 6 avhandlingar innehållade orden hotel customers.

  1. 1. A Study of Environmental Impacts, Environmental Awareness and Pro-Ecological Initiatives in the Hotel Industry

    Författare :Paulina Bohdanowicz; KTH; []
    Nyckelord :hotels; environmental impacts; mitigation measures; survey; hoteliers; hotel customers; environmental attitudes; environmental awareness; pro-ecological activities; incentives;

    Sammanfattning : Throughout the millennia commercial lodging establishmentshave evolved to what is today known as the hospitalityindustry. Hotels constitute one of the main, and stillexpanding, pillars of this sector and are highly unique amongother commercial buildings. They are designed to providecomfort and services twenty-four/seven. LÄS MER

  3. 2. Maktens fantasier och servicearbetets praktik : arbetsvillkor inom hotell- och restaurangbranschen i Malmö

    Författare :Paula Mulinari; Agneta Stark; Kirsti Niskanen; Woukko Knocke; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service work; work; inequality; intersectionality; labour process; gender; racialization; class; hotel and restaurant branch; Servicearbete; arbete; ojämlikhet; intersektionalitet; arbetsprocess; kön; genus; rasifering; etnicitet; klass; hotell- och restaurangbranschen; Gender studies; Genus;

    Sammanfattning : I denna studie utforskas relationen mellan lönearbete och ojämlikhet inom servicearbete ur ett feministiskt perspektiv. Teoretiskt förenar avhandlingen ett arbetsprocess- och ett intersektionellt perspektiv med syfte att fånga variationen och mångfalden i de maktrelationer som formar servicearbete. LÄS MER

  4. 3. Customer-to-customer roles and impacts in service encounters

    Författare :Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER

  5. 4. Persistent Digital Service Encounters : Challenges of organizational use of social media in a hotel chain

    Författare :Karin Högberg; Kerstin Grundén; Anna Karin Olsson; Maria Åkesson; Högskolan Väst; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

    Sammanfattning : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. LÄS MER

  7. 5. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Författare :Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; tourism;

    Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER