Sökning: "frontline personnel"
Hittade 1 avhandling innehållade orden frontline personnel.
Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER