Sökning: "front-line workers"

Visar resultat 1 - 5 av 6 avhandlingar innehållade orden front-line workers.

  1. 1. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

    Författare :Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; Gothenburg University; Göteborgs universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; frontline personnel;

    Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER

  2. 2. Activation Policy in Action : A Street-Level Study of Social Assistance in the Swedish Welfare State

    Författare :Katarina H. Thorén; Sydney Hans; Tapio Salonen; Jennifer Mosley; Jeanne Marsh; Växjö universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Activation policy; social assistance; street-level bureaucracy theory; front-line workers; implementation; welfare state; coping strategy; discretion; Social work; Socialt arbete; Socialt arbete; Social Work;

    Sammanfattning : Work-related activation policies are currently developing in most western welfare states. Sweden is no exception and activation policies were introduced in the 1990s in many municipal social services organizations in Sweden. LÄS MER

  3. 3. Enabling the performance of nurses in rural Guatemala : the role of relationships

    Författare :Alison Hernández; Miguel San Sebástian; Kjerstin Dahlblom; Anna-Karin Hurtig; Bart Criel; Umeå universitet; []
    Nyckelord :MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Health workers; nurses; performance; health services management; health systems research; people-centered health systems; work environment; Guatemala; folkhälsa; Public health;

    Sammanfattning : Background: Enhancing the performance of front-line health workers serving vulnerable populations is crucial for redressing inequities. Traditional approaches have focused on introducing technical solutions, such as guidelines and incentives, to modify performance outcomes. LÄS MER

  4. 4. Activating the Sick-Listed : Policy and Practice of Return to Work in Swedish Sickness Insurance and Working Life

    Författare :Ida Seing; Kerstin Ekberg; Christian Ståhl; Ellen MacEachen; Lotta Dellve; Linköpings universitet; []
    Nyckelord :MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; SAMHÄLLSVETENSKAP; MEDICAL AND HEALTH SCIENCES; SOCIAL SCIENCES; Activation policies; return to work; social policy; sickness insurance; working life; employers; street-level bureaucracy; individualization;

    Sammanfattning : A critical task of social policy in most Western welfare states during recent decades has consisted of reducing the economic burden on society due to sick leave, by stimulating participation in the labour market. Many jurisdictions have introduced activation policies, based on the premise that work “per se” has a therapeutic effect on sick-listed workers. LÄS MER

  5. 5. An insight into institutional responses to intimate partner violence against women in Spain

    Författare :Amaia Maquibar Landa; Isabel Goicolea; Anna-Karin Hurtig; Carmen Vives-Cases; Itziar Estalella; Naeemah Abrahams; Umeå universitet; []
    Nyckelord :MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Intimate partner violence; nursing; health system; gender; Public health; folkhälsa;

    Sammanfattning : BackgroundIntimate Partner Violence (IPV) has been widely acknowledged as a major public health issue and a human rights concern. The international burden of this type of violence have lead countries to develop institutional responses to address the consequences for women as well as to reduce its prevalence. LÄS MER