Sökning: "external internal customer satisfaction"
Visar resultat 1 - 5 av 6 avhandlingar innehållade orden external internal customer satisfaction.
1. Towards an augmented audit service
Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER
2. Value creation and loyalty in exchange relationships : a dynamic perspective
Sammanfattning : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. LÄS MER
3. Benefits from TQM for organisational performance
Sammanfattning : Total Quality Management (TQM) is sometimes considered as a management system in continuous change and consisting of values, methodologies and tools, the aim of which is to increase external and internal customer satisfaction with a reduced amount of resources. Whether TQM improves the performance of companies has been discussed for several years. LÄS MER
4. The augmented audit service: Supporting value creation beyond assuring compliance
Sammanfattning : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. LÄS MER
5. Organisational value of participating in quality award processes
Sammanfattning : Total Quality Management (TQM) is sometimes considered to be a continuously evolving management system consisting of values, methodologies and tools, the aim of which is to increase external and internal customer satisfaction with a reduced amount of resources. Whether TQM improves the performance of and strengthens values within organisations has been discussed for several years. LÄS MER