Sökning: "emotions."

Visar resultat 21 - 25 av 604 avhandlingar innehållade ordet emotions..

1. 21. Emotions in service encounters from the perspectives of employees and customers

   Författare :Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. LÄS MER

3. 22. Feeling by Doing : The Social Organization of Everyday Emotions in Academic Talk-in-Interaction

   Författare :Erica Sandlund; Moira Linnarud; Birgitta Johansson-Hidén; Anssi Peräkylä; Karlstads universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; Conversation analysis; emotions; social interaction; talk-in-interaction; institutional; embarrassment; frustration; enjoyment; academic seminars; English language; Engelska språket; English; Engelska;

   Sammanfattning : The present dissertation is concerned with the social organization of emotions in talk-in-interaction. Conversation analytic procedures were used to uncover the practices through which participants in social interaction convey, understand, enact, and utilize emotions that are made relevant to the interaction. LÄS MER

4. 23. How social movements influence policies : Advocacy, framing, emotions and outcomes among reproductive rights coalitions in Peru

   Författare :Anna-Britt Coe; Carita Bengs; Susan Franceschet; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Advocacy; emotions; framing; outcomes; Peru; policies; reproductive rights; social movements; Sociology; Sociologi; sociologi; Sociology;

   Sammanfattning : With its origins in the early 1990s, feminist advocacy directed at influencing public policies is a relatively new phenomenon in Latin America that is commonly studied at the national level. The aim of this thesis was to study feminist advocacy on reproductive rights at the sub-national level in Peru. LÄS MER

5. 24. Emotions in Legal Decisions : The Construction of Objective Narratives in Italian Criminal Trials

   Författare :Alessandra Minissale; Stina Bergman Blix; Clara Iversen; Elena Zucconi Galli Fonseca; Meredith Rossner; Uppsala universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; Legal Decision-Making; Legal Narratives; Criminal Trials; Sociologi; Sociology;

   Sammanfattning : Drawing on ethnographic data collected in Italian courts and prosecution offices, this dissertation offers new perspectives on legal decision-making by highlighting the importance of emotions for constructing and evaluating legal narratives. Focusing on criminal cases, it describes and dissects how judges and prosecutors use emotions in reflection and action tied to lay narratives and legal constraints. LÄS MER

7. 25. Dream affect : Conceptual and Methodological Issues in the Study of Emotions and Moods Experienced in Dreams

   Författare :Pilleriin Sikka; Antti Revonsuo; Katja Valli; Antonio Zadra; Högskolan i Skövde; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; dreaming; affect; emotions; self-ratings; external ratings; REM sleep; well-being; peace of mind; frontal alpha asymmetry; Consciousness and Cognitive Neuroscience; Kognitiv neurovetenskap och filosofi;

   Sammanfattning : We experience affect—emotions and mood—not only when we are awake but alsoduring dreaming. Despite considerable research, existing theories and empiricalfindings disagree about the frequency, nature, and correlates of dream affect. In thisthesis, I discuss the conceptual and methodological issues that underlie thesediscrepancies. LÄS MER