Sökning: "emotional labour"
Visar resultat 16 - 20 av 47 avhandlingar innehållade orden emotional labour.
16. Säljande samspel : en sociologisk studie av privat servicearbete
Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER
17. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre
Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER
18. The impact of managerial leadership on stress and health among employees
Sammanfattning : The overall aim of this thesis was to explore the relationship between managerial leadership on the one hand and stress, health, and other health related outcomes among employees on the other. This was done in five studies, three using a cross-sectional and two a prospective design. LÄS MER
19. "Man är ju inte mer än människa" : Långtidssjukskrivning ur ett emotionellt, relationellt och strukturellt perspektiv
Sammanfattning : The background to this thesis is the dramatic increase of the long-term sickness absence that took place in Sweden from the late 1990s. There was also a shift in the diagnostic pattern with rising mental diagnoses. LÄS MER
20. Shaped for beauty : Vocational and gendered subjectivities in private education for the beauty industry
Sammanfattning : The aim of this thesis was to answer the question: How are vocational, gendered subjectivities produced in vocational education for the beauty industry? Drawing on Foucault and poststructural feminist theory, this question is answered in four papers, in which the material consists of beauty-school recruitment and marketing material, interviews with skin and spa therapy students and observations of practical skin and spa therapy training. These are educational arrangements that are closely bound to the economic sector of the beauty industry, and they have remained remarkably unexplored. LÄS MER