Sökning: "economic policy Nationalekonomi economic systems economic theory econometrics Economics service technology customer characteristics self-service technology service marketing Service quality technology-based self-service ekonometri ekonomisk teori ekonomiska system ekonomisk politik Management of enterprises Företagsledning management"

Hittade 1 avhandling innehållade orden economic policy Nationalekonomi economic systems economic theory econometrics Economics service technology customer characteristics self-service technology service marketing Service quality technology-based self-service ekonometri ekonomisk teori ekonomiska system ekonomisk politik Management of enterprises Företagsledning management.

1. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER