Sökning: "customer satisfaction"
Visar resultat 16 - 20 av 86 avhandlingar innehållade orden customer satisfaction.
16. Service management in housing refurbishment : satisfying the ultimate customer
Sammanfattning : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. LÄS MER
17. Exploring Relations Between Sustainability Constructs and Customer Satisfaction measurements
Sammanfattning : .... LÄS MER
18. Quality practice and customer value: strengthening the ideal linkage
Sammanfattning : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. LÄS MER
19. Quality of personal assistance: Shaped by governments, markets and corporations
Sammanfattning : Background: Swedish personal assistance for people with severe disabilities became a legal right in 1994. The support is completely financed by the government and with a few exceptions transferred to External assistance providers (EAPs). There are three types of EAP; the municipality (i.e. LÄS MER
20. Value creation and loyalty in exchange relationships : a dynamic perspective
Sammanfattning : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. LÄS MER