Sökning: "customer relation management"

Visar resultat 1 - 5 av 48 avhandlingar innehållade orden customer relation management.

1. 1. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

   Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; Karlstads universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

   Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

3. 2. Management accounting as constructing and opposing customer focus : three case studies on management accounting and customer relations

   Författare :Mikael Cäker; Linköpings universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Computer science; Datavetenskap; Economic Information Systems; Ekonomiska informationssystem; Business and economics; Humanities and Social sciences;

   Sammanfattning : This thesis is on the relation between management accounting and customer focus and relates to discussions about how internal managing processes in organizations are interrelated with interorganizational relations, specifically constructions of customers. Both a normative and a descriptive perspective on the relation are taken within the different parts of the thesis, which consists of a licentiate thesis, three articles and a synthesizing text. LÄS MER

4. 3. Experience feedback in industrialised house-building : The impact of production strategies

   Författare :Robert Lundkvist; Stefan Olander; Luleå tekniska universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Construction Engineering and Management; Byggproduktion;

   Sammanfattning : Construction companies need to develop processes for experience feedback (EF) and knowledge-sharing in order to improve their performance over time. Industrialised house-building offers strategies for combating problems typical to project-based organisations such as adopting a more product- and process-oriented approach as well as different production strategies. LÄS MER

5. 4. On Value and Waste

   Författare :Peter Wallström; Kristian Widén; Luleå tekniska universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Value; Waste; Marketing; Resource-based view; RBV; Construction Engineering and Management; Byggproduktion;

   Sammanfattning : Value and waste are concepts that are used in improvement projects. In lean the concepts are fairly simple. Reduce the waste and the value has increased. However, value is both multidimensional and differs over time. LÄS MER

7. 5. Introduction of POSO concept by WILO AB and its Benefits for the Company

   Författare :Wojciech Wielgosz; Anna Tourlova; Christine Lundberg; Jerzy Kociatkiewicz; Lauranne Fina Tyttie Luc Emilie Venezia; Växjö universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; POSO; WILO; Service; service management; customer relation management; Economics; Nationalekonomi;

   Sammanfattning : The Swedish branch of the WILO Group and the daughter of the WILO AG, which is one of the biggest producer of pumps worldwide, is going to introduce a new business organization concept in Sweden and evolve the present company's structure into a more customer-oriented one (Project-Oriented-Service-Organization) based on the experiences of the parental company in Germany – WILO AG.A new service approach is going to be introduced by a company, which deals with business-to-business customers. LÄS MER