Sökning: "customer oriented skills"

Hittade 5 avhandlingar innehållade orden customer oriented skills.

1. 1. Varför fick jag bara G? : vad bedöms i karaktärsämnen på HR-programmet?

   Författare :Helena Tsagalidis; Robert Höghielm; Bo Davidsson; Stockholms universitet; []
   Nyckelord :culture historical; analytical skills; customer oriented skills; customer interaction; development; communication; Lpf 94:9; assessment; ability to solve problems; cooperation; independence; professional knowledge.; analysförmåga; bedömning; betyg; betygskriterier; kommunikation; kulturhistorisk; kundkontakt; kunskapsformer; kompetens; Lpf 94:9; nyckelkvalifikationer; planeringsförmåga; praktisk kunskap; problemlösningsförmåga; samarbete; självständighet; specifika-yrkeskunskaper; yrkeskultur; yrkeskunskap; yrkespraxis.; Didactics; didaktik;

   Sammanfattning : Syftet med undersökningen har varit att tydliggöra kunskapskvaliteter i yrkeskunnandet som har betydelse vid bedömning av karaktärsämnen för både lärare och elever. Undersökningsmetoderna har bestått av intervjuer med lärare och elever, elevenkäter och gymnasieskolans styrdokument. LÄS MER

3. 2. Role constellations in value co-creation : a study of resource integration in an e-government context

   Författare :Maria Åkesson; Bo Edvardsson; Tore Strandvik; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; resource integration; value co-creation; customer; employee; role constellation; Business Administration; Företagsekonomi;

   Sammanfattning : The contribution of the present thesis is describing and explaining how value is co-created by addressing customer-employee role constellations during service encounters. There is a specific focus on customers’ and employees’ resource integration when co-creating value. LÄS MER

4. 3. Management och motstånd : Offentlig sektor i omvandling - en fallstudie

   Författare :Henrietta Huzell; Jan Ch. Karlsson; Egil Skorstad; Karlstads universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Management; resistance; restructuring; conflict; Public sector organisation; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

   Sammanfattning : This case study focuses on the intentions of public sector transformation. In particular, on a Swedish public authority, the National Rail Administration (NRA) this is studied and analysed. As in other parts of the Swedish public sector, the management of this authority is planning and executing ‘marketisation’ reforms. LÄS MER

5. 4. Innovation Engineering in Practice : Bridging Exploration and Exploitation in Large Manufacturing Incumbents

   Författare :Jenny Elfsberg; Andreas Larsson; Christian Johansson Askling; Tobias Larsson; Martin Steinert; Blekinge Tekniska Högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Innovation engineering; Innovation team; Exploration journey; Social connectedness; Organizational ambidexterity; Intentional PSS design; Futureproofing large manufacturing incumbents; Buffer role; Maskinteknik; Mechanical Engineering;

   Sammanfattning : This thesis discusses how large manufacturing incumbent companies potentially can ensure their longevity and future-proof themselves by infusing ambidexterity throughout their organizations. Ambidextrous companies are equipped to achieve success in both current and future business environments, providing valued solutions to customers today and in the future. LÄS MER

7. 5. Towards a market offer development theory : an holistic perspective on how to develop value in business-to-business relationships

   Författare :Oskar Brännström; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datorstödd maskinkonstruktion; Computer Aided Design;

   Sammanfattning : How can companies specify and develop reliable market offers? How will it affect work processes and procedures? And what are the requirements on a company to implement a market offer perspective? In recent years, marketing researchers has promoted the concept of Relationship Marketing, implying companies to apply a holistic product perspective, or a market offer perspective. A market offer comprises everything that adds customer value, including actual physical products and services. LÄS MER