Sökning: "critical incidents"
Visar resultat 16 - 20 av 62 avhandlingar innehållade orden critical incidents.
16. A Maturity Model for Measuring Organizations Escalation Capability of IT-related Security Incidents
Sammanfattning : An inability to handle IT-related security incidents can have devastating effects on both organizations and society at large. The European Union Agency for Network and Information Security (ENISA) emphasizes that cyber-security incidents affecting critical information infrastructures may simultaneously create significant negative impacts for several countries, and when incidents strike, the primary business processes of many organizations may be jeopardized. LÄS MER
17. Patient och medaktör : Studier av patientdelaktighet och hur sådan stimuleras och hindras
Sammanfattning : Original title: Patient och medaktör. Studier av patientdelaktighet och hur sådan stimuleras och hindras. Title in English: Patient and Co-actor. Studies of patient participation and how this is stimulated and hindered. LÄS MER
18. Caring in intensive psychiatry : rhythm and movements in a culture of stability
Sammanfattning : The overall aim of this thesis is to describe and explore the concept of caring in intensive psychiatry. An initial inventory was made of nursing care activities in a PICU, based on an analysis of critical incidents. This inventory resulted in four categories: supporting, protecting and use of the structured environment (Study I). LÄS MER
19. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective
Sammanfattning : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. LÄS MER
20. Kvalitet i banktjänster : privatkunders upplevda problem med banktjänster : en studie med hjälp av kritisk-händelse-metoden
Sammanfattning : An important aspect of customer-perceived quality is what are termed critical incidents, i.e. incidents which diverge from what is intended or what is expected. The principal aim of the study is to create greater understanding of how private customers perceive critical incidents in banking services. LÄS MER