Sökning: "contact person"

Visar resultat 1 - 5 av 104 avhandlingar innehållade orden contact person.

  1. 1. Internal brand management in South African contact centers

    Författare :Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

    Sammanfattning : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. LÄS MER

  3. 2. Violence against a person : the role of mental disorder and abuse : a study of homicides and an analysis of criminality in a cohort of patients with schizophrenia

    Författare :Per Lindqvist; Umeå universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Aggression; alcohol intoxication; alcoholism; family; follow-up studies; forensic psychiatry; homicide; mental disorder; schizophrenia; substance abuse;

    Sammanfattning : Interpersonal violence is a matter of growing concern. Where the safety of the common man is concerned, the dangerousness of mental patients, the ongoing de-institutionalization within psychiatry, and the role of alcohol is disputed. LÄS MER

  4. 3. Advocates and Voices. Swedish patient associations, their importance to individuals with cancer and collaboration with health care

    Författare :Christina Carlsson; Bröstcancer-genetik; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; support; Patient associations; voluntary action perspective; cancer; membership; contact person; network; Cytologi; cancerology; oncology; Cytology; experiential knowledge; advocates; consumers involvement; voice of medicine; onkologi; voice of lifeworld;

    Sammanfattning : Patient associations (PAs) have an increasing impact for their members and for the health care system. This thesis studies PAs for cancer patients (PACPs) ? currently with over 20 000 members in Sweden ? regarding coverage, activities, and collaboration with the health care system with specific reference to the members? experiences. LÄS MER

  5. 4. Family caregiving for persons with heart failure : Perspectives of family caregivers, persons with heart failure and registered nurses

    Författare :Annelie K Gusdal; Lene Martin; Karin Josefsson; Eva Thors Adolfsson; Anna Strömberg; Mälardalens högskola; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Attitudes; cardiovascular nursing; caregiving; content analysis; family; family caregiver; family-centered nursing; family systems theory; heart failure; informal caregiver; interview; intervention; older person; pretest-posttest design; questionnaire; web survey; Anhörigvårdare; attityder; familj; familjecentrerad omvårdnad; frågeformulär; före- och efter design; hjärtsvikt; informell vårdgivare; innehållsanalys; intervention; intervju; kardiovaskulär omvårdnad; webbenkät; äldre person; Care Sciences; vårdvetenskap;

    Sammanfattning : Heart failure is a growing public health problem associated with significant morbidity and mortality. Family support positively affects outcomes for the person with heart failure while also leading to caregiver burden. Registered nurses have a key role in supporting and meeting the needs of family caregivers. LÄS MER

  7. 5. Clinical and experimental studies in corticosteroid contact allergy

    Författare :Marléne Isaksson; Yrkes- och miljödermatologi; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; venereologi; Dermatologi; venereology; Dermatology; inhalation; ROAT; mixes; hydrocortisone-17-butyrate; Corticosteroids; budesonide; tixocortol pivalate; dose-response relationship; clinical relevance; stability; allergic contact dermatitis;

    Sammanfattning : Corticosteroids are anti-inflammatory and anti-proliferative substances that also can induce sensitization, mainly through skin contact. In a sensitized individual, it can be hard to disclose the contact allergy at patch testing because the anti-inflammatory effect may mask the allergic contact reaction. LÄS MER