Sökning: "contact center"

Visar resultat 1 - 5 av 55 avhandlingar innehållade orden contact center.

  1. 1. Internal brand management in South African contact centers

    Författare :Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

    Sammanfattning : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. LÄS MER

  3. 2. Topics in Workforce Management in a Contact Center Context

    Författare :Göran Svensson; Per Enqvist; Tolga Tezcan; KTH; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; queues; queuing networks; workforce management; optimization; conditional value-at-risk; Tillämpad matematik och beräkningsmatematik; Applied and Computational Mathematics;

    Sammanfattning : This thesis is written as a monograph covering topics in operations research and focusing on workforcemanagement in a contact center environment.This text is the result of a cooperative project between the Royal Institute of Technology (KTH) andTeleopti WFM. LÄS MER

  4. 3. Leisure-time youth-center as health-promotion settings

    Författare :Ingela Fredriksson; Koustuv Dalal; Charli Eriksson; Susanna Geidne; Urban Janlert; Örebro universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Youth-center; Leisure-time; Health-promotion; Settings; NGO; Strategies; Participation; Multicultural Suburbs; Policy;

    Sammanfattning : Leisure time is an important part of young people’s lives. Despite this, leisure-time settings have hitherto had only a minor role in setting-based health-promotion initiatives. Improving adolescents’ quality of leisuretime activities can reduce social differences in health, thus youth-centers can be appropriate settings for promoting health. LÄS MER

  5. 4. Shards of Iron Age Communications. A ceramological study of internal structures and external contacts in the Gudme-Lundeborg Area, Funen during the Late Roman Iron Age

    Författare :Ole Stilborg; Arkeologi; []
    Nyckelord :HUMANIORA; HUMANITIES; local; Funen; Gudme-Lundeborg Area; trading site; cemetery; settlement; Late Roman Iron Age; material systems; Things; communication; Pottery; ceramology; import; center; Archaeology; Arkeologi;

    Sammanfattning : The objective of ceramology is to describe pottery craft traditions; the potters, their production, social organisation and the use of the products. Through this the human actions surrounding the pottery are studied. LÄS MER

  7. 5. Near wall fibre orientation in flowing suspensions

    Författare :Allan Carlsson; Daniel Söderberg; Fredrik Lundell; Helge I. Andersson; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; fluid mechanics; fibre orientation; shear flow; wall effect; fibre suspension; papermaking; Fluid mechanics; Strömningsmekanik;

    Sammanfattning : This thesis deals with fibre orientation in wall-bounded shear flows. The primary application in mind is papermaking. The study is mainly experimental,but is complemented with theoretical considerations.The main part of the thesis concerns the orientation of slowly settlingfibres in a wall-bounded viscous shear flow. LÄS MER