Sökning: "consumer services"

Visar resultat 1 - 5 av 94 avhandlingar innehållade orden consumer services.

1. 1. Financial Advisory Services : Exploring relationships between consumers and financial advisors

   Författare :Inga-Lill Söderberg; Kent Eriksson; Misse Wester; Mats Edenius; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; financial advice; conusmer finance; financial services; financial decisioin making; risk perception; relationship; working alliance;

   Sammanfattning : The need for more knowledge about different aspects of financial advisory services has been highlighted by scholars of many disciplines, and calls for more in-depth studies of this practice have been put forward. The purpose of this thesis is to answer this call and, thereby, enhance knowledge about financial advisory services and the provision and receipt of advice occurring in a face-to-face encounter between a professional advisor and a consumer. LÄS MER

3. 2. Challenges Related to the Introduction of Innovative Services in the Market : Mobile Payment Services in the Swedish Retail Industry

   Författare :Tatjana Apanasevic; Jan Markendahl; Niklas Arvidsson; Jonas Hedman; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; mobile payment; adoption; business networks; merchant; stakeholders’ expectations; consumer expectations; organisational adoption; retail; innovation; Nationalekonomi; Economics; Informations- och kommunikationsteknik; Information and Communication Technology;

   Sammanfattning : Mobile payment services are expected to be the next step of the electronic payment evolution. However, the level of penetration in European countries is lower than expected. The focus of most academic research has been in two main areas: (i) mobile payment adoption by consumers and (ii) technical aspects of the service. LÄS MER

4. 3. Understanding the relationships between bank-customer relations, financial advisory services and saving behavior

   Författare :Cecilia Hermansson; Kent Eriksson; Lars Engwall; KTH; []
   Nyckelord :Saving behavior; consumer finance; consumer financial decision making; financial services; relationship marketing; exchange forms; saving motives; risk attitudes; financial literacy; Företagsekonomi; Business Studies;

   Sammanfattning : While the saving environment has become more complex in recent years, so has the demand for individual activity. Important impetuses include financial deregulation, globalization, technological change, and reformed pension systems. LÄS MER

5. 4. Satisfaction with public transport services

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. LÄS MER

7. 5. On Consumed Democracy : The Expansion of Consumer Choice, Its Causal Effects on Political Engagement, and Its Implications for Democracy

   Författare :Johan Wejryd; Kåre Vernby; Eva Erman; Pär Zetterberg; Johan Martinsson; Uppsala universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; democracy; consumer choice; survey experiment; responsiveness; political equality; political participation; political engagement; marketization; political consumption; political consumerism; citizen-consumer.; Statskunskap; Political Science;

   Sammanfattning : This is a thesis about expansions of consumer choice, their causal effects on political engagement, and the democratic implications that follow. For material and ideological reasons alike, consumer choices have expanded over the last decades and are likely to become even more present in citizens’ lives in the future. LÄS MER