Sökning: "call centre"
Visar resultat 1 - 5 av 30 avhandlingar innehållade orden call centre.
1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes
Sammanfattning : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. LÄS MER
2. Calling for call centres : a study of call centre locations in a Swedish rural region
Sammanfattning : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. LÄS MER
3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre
Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER
4. Kommunikationsarbete på distans
Sammanfattning : This research thesis analyzes the characteristics of communication work in a call centre, by examining the communication work at a Swedish call centre which is outsourced to Latvia. The thesis studies the ways in which communication with the customers is organized, carried out and assigned meaning. LÄS MER
5. Islands of Togetherness : Rewriting Context Analysis
Sammanfattning : A continuing debate within Human-Computer Interaction (HCI) research is how to elucidate, improve, and optimize the relationship between social context and technology use. Social context is conventionally understood as immediate use context while an understanding informed by social science suggests a wider scope, involving actors and structures. LÄS MER