Sökning: "bank customers"

Visar resultat 1 - 5 av 32 avhandlingar innehållade orden bank customers.

1. 1. A mobile bank application loyalty model : The young bank customer perspective

   Författare :Mustafa Nourallah; Peter Öhman; Pejvak Oghazi; Mittuniversitetet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; loyalty antecedents; usability; service quality; customer satisfaction; loyalty; consequences of loyalty; young bank customers; mobile bank applications; Sweden.;

   Sammanfattning : This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. LÄS MER

3. 2. Bankmannen : en etnologisk studie av yrkesvardag och yrkesidentitet 1945-1995

   Författare :Lennart Börnfors; Avdelningen för konsthistoria och visuella studier; []
   Nyckelord :HUMANIORA; HUMANITIES; borders; culture; identity; money; occupation; bank employee; occupational identity; professional culture; professional everyday life; senses.; ethnology; Cultural anthropology; Kulturantropologi; etnologi; Bank;

   Sammanfattning : The professional daily life of bank employees has drastically changed in many ways over the course of the period spanning from 1945 to 1995: computerization has affected the manner of working; a broader and more comprehensive assortment of services is now offered; the bank employees'corps has gone from being composed of two thirds men, to being made up of two thirds women; and changes in society have affected relations behind the banking counter as well as over it. The study focuses upon the manner in which bank employees experience their professional daily lives in light of these changes, but also in regards to their more permanent basic features. LÄS MER

4. 3. Full-adoption of digital payment methods? : Barriers and barrier-breakers from a Swedish bank customer perspective

   Författare :Irina Dimitrova; Peter Öhman; Darush Yazdanfar; Niklas Arvidsson; Mittuniversitetet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Cashless society; Digital payment methods; Full-adoption; Barriers; Barrier-breakers; Bank customers; Adopters-accepters; Adopters-resisters; Sweden;

   Sammanfattning : Digitalisation and the Covid-19 pandemic have accelerated the decrease in demand for cash worldwide. This also concerns Sweden, which might be on its way to being the first cashless country in the world. The idea of a cashless society is motivated by various assumed benefits, although it also entails certain inherent challenges. LÄS MER

5. 4. A tale of two FinTech solutions : Loyalty in mobile bank applications and initial trust in financial robo-advisors

   Författare :Mustafa Nourallah; Peter Öhman; Christer Strandberg; Tommy Roxenhall; Duc Khuong Nguyen; Mittuniversitetet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; FinTech; loyalty; young bank customers; Mobile bank applications; initial trust; young retail investors; financial robo-advisors;

   Sammanfattning : This thesis on financial technology (FinTech) solutions consists of twosuccessive phases, each including two articles. The first phase targets the loyalty of young bank customers (YBCs) to mobile bank applications (MBAs). LÄS MER

7. 5. Determinants in the adoption of a customer relationship management system : a study among bank managers

   Författare :Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

   Sammanfattning : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. LÄS MER