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Visar resultat 6 - 10 av 15 avhandlingar som matchar ovanstående sökkriterier.

1. 6. Internal brand management in South African contact centers

   Författare :Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

   Sammanfattning : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. LÄS MER

3. 7. Job satisfaction and emotional work tasks : dentists in Sweden and Denmark

   Författare :Kamilla Bergström; Malmö högskola; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; dentists; emotion work; job satisfaction; new public management; emotional dissonance; eudaimonia; private dentistry; public dentistry; work environment; psycho-social; interaction; dentist - patient relationship; trust; intrinsic rewards; organisation; dental education; tacit knowledge;

   Sammanfattning : Avhandlingen består av två studier som utgår från projektet ”Det goda arbetet”. Det överordnade syftet med projektet Det Goda Arbetet var att använda tandvård som ett exempel på ett arbete där relationerna med patienterna utgör arbetets kärna. LÄS MER

4. 8. Social capital in healthcare : A resource for sustainable engagement in organizational improvement work

   Författare :Marcus Strömgren; Lotta Dellve; Andrea Eriksson; David Bergman; Henna Hasson; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Healthcare; social capital; engagement; leadership; sustainability; Sjukvård; socialt kapital; engagemang; ledarskap; hållbarhet; Technology and Health; Teknik och hälsa;

   Sammanfattning : Social capital, work engagement, working conditions, and leadership are concepts that have been studied previously, but there is lack of knowledge about what processes promote sustainable organizational improvement work in hospitals, and specifically, what leads healthcare professionals to engage in clinical developments.The overall aim of this thesis is to increase knowledge of how social capital and engagement contribute to sustainable organizational improvement work in hospitals and how social capital and engagement are created during organizational improvement work. LÄS MER

5. 9. To work or not to work in an extended working life? Factors in working and retirement decisions

   Författare :Kerstin Nilsson; Avdelningen för arbets- och miljömedicin; Sveriges lantbruksuniversitet; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; ageing; older worker; retirement planning; retirement decision; motivation; meaningful activity; social inclusion; macro; meso; micro; work environment; working life; work ability; work injury; health; public health; diagnosed disease; self-rated health; organisation; basic premises for work; hardware in work; software in work; age; Success and failure factors; folkhälsa; demographic shifts; healthy ageing; healthy work places; retirement; successful ageing; occupational environment; Occupational medicine; work motivation; demografy; men and women;

   Sammanfattning : In most of the industrialised world, the proportion of older and retired people in the population is continuously increasing. This will have budgetary implications for maintaining the welfare state, because the active working section of the population must fund the non-active and old population. LÄS MER

7. 10. Organisation and management of Public Dentistry in Sweden : Past, present and future

   Författare :Sven Ordell; Malmö högskola; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

   Sammanfattning : Professionella organisationer innebär utmaningar i management ochorganisation jämfört med producerande företag eftersom kontrollenav arbetet ligger inom de professionella grupperna själva. Ledning ien politiskt styrd organisation som Folktandvården (FTV) innebärextra svårigheter. LÄS MER