Sökning: "appraisals"

Visar resultat 21 - 25 av 30 avhandlingar innehållade ordet appraisals.

1. 21. Emotions in service encounters from the perspectives of employees and customers

   Författare :Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. LÄS MER

3. 22. Exploring Perceptions of Route Environments in Relation to Walking

   Författare :Dan Andersson; Peter Schantz; Lina Wahlgren; Eva Andersson; Maria Johansson; Gymnastik- och idrottshögskolan; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Medicin Teknik; Medicine Technology;

   Sammanfattning : Background: Every walk takes place in a route environment, which can play an important role in deterring or facilitating walking. The focus of this thesis is on the perceptions of environmental variables, and how they relate to appraisals of route environments as hindering – stimulating for walking and unsafe – safe for reasons of traffic, in two metropolitan environments. LÄS MER

4. 23. Workplace Incivility : Investigating bystander behavior, well-being, and coping responses to perceived incivility

   Författare :Kristoffer Holm; Institutionen för psykologi; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Workplace Incivility; Bystander; Social Learning Theory; Coping; Workplace Behavior; Well-Being;

   Sammanfattning : Workplace incivility has been found to be a ubiquitous phenomenon, with adverse effects for individuals, organizations and society. Over the past two decades, substantial research efforts have been made to increase knowledge about workplace incivility, including investigations of its targets and perpetrators. LÄS MER

5. 24. Congestion Effects in Transport Modelling and Forecasting

   Författare :Jens West; Maria Börjesson; Carlo Giamoco Prato; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Transportvetenskap; Transport Science;

   Sammanfattning : Transport investments and policies are increasingly turned towards dealing with transport congestion rather than with shortening the potential free flow travel time. However, appraisal methodologies for projects meant to reduce congestion are relatively less well developed compared to methodologies for projects aiming to reduce travel times. LÄS MER

7. 25. Job Demands, Job Resources, and Consequences for Managerial Sustainability in the Public Sector – A Contextual Approach

   Författare :Linda Corin; Göteborgs universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; managerial work; organization; context; psychosocial working conditions; work content; job demands-resources model; managerial sustainability; public sector;

   Sammanfattning : ABSTRACT The aims of this thesis were threefold: to explore and increase knowledge of managerial working conditions in Swedish municipalities, to extend the job demands-resources (JD-R) model, and to provide information that public sector decision-makers and human resources departments can use and apply in promoting sustainable managerial working conditions. The argument in this thesis is that a contextual perspective on managerial work is needed, entailing a shift in focus from managers and their individual differences, to the conditions that public sector managers work under. LÄS MER