Sökning: "Tolga Tezcan"

Hittade 1 avhandling innehållade orden Tolga Tezcan.

  1. 1. Topics in Workforce Management in a Contact Center Context

    Författare :Göran Svensson; Per Enqvist; Tolga Tezcan; KTH; []
    Nyckelord :NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; queues; queuing networks; workforce management; optimization; conditional value-at-risk; Tillämpad matematik och beräkningsmatematik; Applied and Computational Mathematics;

    Sammanfattning : This thesis is written as a monograph covering topics in operations research and focusing on workforcemanagement in a contact center environment.This text is the result of a cooperative project between the Royal Institute of Technology (KTH) andTeleopti WFM. LÄS MER