Sökning: "Telephone advice nursing"
Visar resultat 1 - 5 av 10 avhandlingar innehållade orden Telephone advice nursing.
1. Telephone advice nursing : communication, patient satisfaction and tool development
Sammanfattning : Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. LÄS MER
2. Telephone Nursing : Stakeholder views and understandings from a paediatric and a gender perspective
Sammanfattning : ‘First line healthcare’ is offered via telephone in many Western countries. The overall aim of this thesis is to describe Telephone Nursing (TN) from three viewpoints: telenurses, parents calling for their children, and operation managers. Four empirical studies were conducted. LÄS MER
3. Self-care for Minor Illness: People's Experiences and Needs
Sammanfattning : During later years, the primary care services are experiencing a heavier strain in terms of increasing expenses and higher demand for medical services. An increased awareness about pharmaceutical adverse effects and the global concern of antibiotic resistance has given self-care and active surveillance a stronger position within the primary care services. LÄS MER
4. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing
Sammanfattning : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. LÄS MER
5. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre
Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER
