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1. 1. Att översätta TQM : - en longitudinell studie kring reflekterande aktörer

   Författare :Johan Quist; Bo Edvardsson; Bo Bergman; Bo Enquist; Bo Hellgren; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Total Quality Management; translation; sensemaking; implementation; context; process; public sector; service; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Sammanfattning : This doctoral thesis focuses on translating Total Quality Management (TQM). The reason for this focus is that ideas such as TQM rarely or never contain a complete description of how the idea is to be “installed” in an organisation if it is to achieve the intended result. LÄS MER

3. 2. The Realization of Attractive Quality : Conceptual and practical perspectives within the TQM system

   Författare :Johan Lilja; Wiklund Håkan; Bengt Klefsjö; Bo Bergman; Mittuniversitetet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Attractive Quality; Total Quality Management; TQM; customer value; Kano Model; Attraktiv kvalitet; Offensiv kvalitetsutveckling; TQM; kundvärde; Kanomodellen; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

   Sammanfattning : Within the quality community, quality management is often pictured as and referred to as rapidly evolving and continuously learning by interaction with the surrounding world. In general, an ability to evolve and transform is also seen as most desirable and the only choice for long term survival. LÄS MER

4. 3. Leadership for co-worker commitment : a TQM approach

   Författare :Roland Harnesk; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Kvalitetsteknik; Quality Technology and Management;

   Sammanfattning : A trend in modern working life is related to adjustments to the rapidly changing requirements of the market. The increased pace of and demands for flexibility from globalization cause changes of the organizational conditions. LÄS MER

5. 4. Quality-driven logistics

   Författare :Roy Andersson; Högskolan i Borås; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TQM; risk management; supply chain; demand chain; agile; six sigma; lean; quality management;

   Sammanfattning : The overall objective of this thesis is to describe and explain how different quality management philosophies can be combined in the supply/demand chain, in order to contribute to its resilience. The analysis is both quantitative and qualitative, based on theory and literature related to TQM, Lean, Agile and Six Sigma, one literature study and three case studies that were performed in companies. LÄS MER

7. 5. The human dimension in TQM : learning, training and motivation

   Författare :Su Mi Park Dahlgaard; Linköpings universitet; []
   Nyckelord :Kvalitetsstyrning; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

   Sammanfattning : The overall aim of this dissertation is to study and to explore the human dimension in TQM with focus on learning, training and motivation. The exploration of the evolution of TQM depict the theory of TQM as shaped from a narrow mechanistic apporach to a more humanistic apporach with focus on the human dimension thgough Japanese managerial practices inspired by ideas from western theoreticians. LÄS MER