Sökning: "Service sector"

Visar resultat 6 - 10 av 302 avhandlingar innehållade orden Service sector.

1. 6. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

   Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; Karlstads universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; Work sciences and ergonomics; Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

   Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

3. 7. Public e-Service Stakeholders : A study on who matters for public e-service development and implementation

   Författare :Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

   Sammanfattning : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. LÄS MER

4. 8. Towards a framework for analyzing IT strategy management in public sector : a case for IT organisations in the public sector

   Författare :Anayanci López Poveda; Paul Johannesson; Lazar Rusu; Anne Håkansson; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; IT strategy management; strategic management of IT; IT service management; public sector; small medium sized IT organizations.; SRA - ICT; SRA - Informations- och kommunikationsteknik;

   Sammanfattning : Small/medium sized public sector IT organisations combine several characteristics that difficult the effective use of an IT strategy. Research has reported small/medium sized organisations as using unstructured and informal IT management initiatives, which frequently leads to inexistent or incipient use of IT strategy. LÄS MER

5. 9. Self-service Last Mile Delivery : E-consumer perspective on service renovation

   Författare :Yulia Vakulenko; Förpackningslogistik; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; self-service technology; e-commerce; last mile delivery; consumer; service renovation;

   Sammanfattning : The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. LÄS MER

7. 10. In the age of IoT : exploring public sector smartness

   Författare :Ott Velsberg; Katrin Jonsson; Ulrika H. Westergren; Ulf Melin; Umeå universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Internet of Things; Smartness; Public sector; data- och systemvetenskap; computer and systems sciences;

   Sammanfattning : Smartness, which is emerging as a desirable attribute of governments, cities, and communities, has received heightened attention from researchers and practitioners. Smartness is a technology-centric view in which it is postulated that the public sector can become more resilient by adopting emergent technologies that improve efficiency, equality, citizen-centricity, transparency, collaboration, and security, thereby shaping the public sector to meet new demands and expectations. LÄS MER