Sökning: "Service sector"
Visar resultat 1 - 5 av 267 avhandlingar innehållade orden Service sector.
Sammanfattning : The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. LÄS MER
Sammanfattning : Preventative environmental approaches (e.g. Cleaner Production and Pollution Prevention) have been successfully implemented in the manufacturing industry. They are, however, far from being fully adopted by all society actors. LÄS MER
Sammanfattning : The increased use of branding within the public sector signifies an important area for academic research that currently lacks theory and empirical evidence; public sector branding. Extant literature paints a scattered picture. On one hand, some branding principles appear to be equally relevant in the public sector as they are in the private sphere. LÄS MER
4. Personalising service user engagement : entrepreneurs and membership organisations in the mental health sector
Sammanfattning : New modes of social mobilisation are emerging in the mental health sector. Member-based mental health service user organisations (MHSUOs), targeting people with lived experience of mental ill-health and occasionally their relatives, have been active in Sweden since the 1960s. LÄS MER
Sammanfattning : The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived: How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. LÄS MER