Sökning: "Service management"

Visar resultat 16 - 20 av 932 avhandlingar innehållade orden Service management.

1. 16. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

   Författare :Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

   Sammanfattning : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). LÄS MER

3. 17. In/visible - Conceptualizing Service Ecosystem Design

   Författare :Josina Vink; Bård Tronvoll; Bo Edvardsson; Katarina Wetter-Edman; Birgit Mager; Raymond P. Fisk; Karlstads universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; service research; service ecosystems; social structures; systemic design; institutional theory; service-dominant logic; Business Administration; Företagsekonomi;

   Sammanfattning : This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. LÄS MER

4. 18. Service in the Airlines : Customer or Competition Oriented?

   Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

5. 19. Management with the People : An Enabling Approach to Neighbourhood Road Infrastructure Management in Kampala City

   Författare :Ian Senkatuka; Örjan Svane; Barnabas Nawangwe; Wilbard Kombe; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Urbanisation; Developing Country; Infrastructure; Neighbourhood Road; Management; Community Participation; Civil engineering and architecture; Samhällsbyggnadsteknik och arkitektur; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

   Sammanfattning : Rapid urbanization occurring in many developing countries coupled with the constraints they are facing, has affected road infrastructure service delivery by public authorities charged with managing them. In Kampala City’s mixed income neighbourhood areas that have a disparity between neighbourhood community members, inadequate neighbourhood road management by Kampala City Council who are charged with managing these roads has led to neighbourhood roads that are in a poor state of disrepair, and do not meet many of the needs of their users. LÄS MER

7. 20. Globalisation and Competitive Sustenance of Born Global : Evidence from Indian knowledge-intensive service industry

   Författare :Nishant Kumar; Ali Yakhlef; Axèle Giroud; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; early internationalisation of firms; Indian knowledge-intensive born global firms; capability-based view; international entrepreneurship; entrepreneurial orientation; organisational learning; customer orientation; företagsekonomi; Business Administration;

   Sammanfattning : The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. LÄS MER